This notice is issued by ARCONA TEKNOLOJİ A.Ş. as data controller under Article 10 of Turkish Law No. 6698 on the Protection of Personal Data (“the Law”) and the Communiqué on Procedures and Principles for Fulfilment of the Obligation to Inform.
1. Identity of the controller
| Name | ARCONA TEKNOLOJİ A.Ş. |
|---|---|
| Address | Haci Saki Mah. Kenarcik St. 7H, 38020 Kocasinan / Kayseri, Türkiye |
| Phone | +90 850 811 4020 |
| info@arconasarj.com | |
| Website | https://arconasarj.com |
2. Categories of personal data
- Identity (first name, last name, Turkish ID number — only where legally required)
- Contact (phone, email, address, company)
- Customer transaction (charging, consumption, tariff, payment, invoice, RFID / QR / app records)
- Transaction security (IP, session, device, cookie preferences)
- Location (a search / directions location you choose to share)
- Marketing (communication-consent records)
- Request / complaint and partnership-form content
3. Collection method and legal basis
Data is collected electronically (website, mobile app, station software, email), physically (call centre, documents) and by fully or partly automated means.
Legal bases (Law Art. 5/2 and, where needed, Art. 5/1):
- Necessity for forming or performing a contract.
- Necessity for the controller to comply with a legal obligation.
- Necessity to establish, exercise or protect a right.
- Necessity for our legitimate interests, provided your fundamental rights and freedoms are not harmed.
- Your explicit consent (marketing communications and non-essential cookies).
4. Purposes of processing
- Charging-network membership, session management, tariffs and idle fees.
- Invoicing, collection, accounting and statutory notices.
- Station safety, faults, maintenance and service quality.
- Website, mobile app, map and search functions.
- Partnership, site survey, installation and after-sales support.
- Consumer applications and dispute handling.
- Campaigns and announcements if you have given explicit consent.
5. Recipients and purposes of transfer
In line with Articles 8 and 9 of the Law, your data may be transferred, limited to the purposes above, to payment and e-document infrastructure, hosting / SMS / email providers, map and technical providers, installation and maintenance partners, and competent public authorities. Transfers abroad occur only when the conditions in the Law are met.
6. Retention
Data is kept for as long as these purposes and applicable laws require — including Tax Procedure Law No. 213, Consumer Protection Law No. 6502, Turkish Commercial Code No. 6102, Electricity Market Law No. 6446 and the Charging Service Regulation — and is then deleted, destroyed or anonymised.
7. Your rights under Article 11
As a data subject you may:
- Learn whether your personal data is processed,
- Request information if it has been processed,
- Learn the purpose of processing and whether it is used accordingly,
- Know the third parties to whom it is transferred in Türkiye or abroad,
- Request correction if it is incomplete or inaccurate,
- Request deletion or destruction under Article 7 of the Law,
- Request that the operations in (e) and (f) be notified to third-party recipients,
- Object to a result against you that arises solely from automated analysis,
- Claim compensation if you suffer damage because of unlawful processing.
8. How to apply
Apply in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller:
- by secure electronic signature or registered email to info@arconasarj.com,
- by wet-ink letter to Haci Saki Mah. Kenarcik St. 7H, 38020 Kocasinan / Kayseri, Türkiye,
- or by calling +90 850 811 4020 after we can verify your identity.
Your application must include first name, last name, Turkish ID number (or nationality and passport / ID number for foreign nationals), a domicile or workplace address for notices, an email or phone if you wish, the subject and your request. We conclude applications free of charge within 30 days; if the process requires a cost, the Board tariff may apply.
If the application is rejected, the answer is insufficient or no answer is given in time, you may complain to the Personal Data Protection Board within 30 days of learning the answer and in any event within 60 days of your application (Law Art. 14).
9. Related documents
Read this notice together with the Privacy Policy and the Cookie Policy. If they conflict, the Law and this notice prevail.